Terms of Service

1. Acceptance

By creating an account, joining the waitlist, or otherwise using MeetMyPets, you agree to these terms and to the Privacy Policy. If you do not agree, do not use the service.

2. Eligibility

• You must be at least 18 years old to hold an account.
• You must have the legal capacity to enter into a binding agreement.
• You must not be barred from using the service under the laws applying to you.
• Business accounts must be opened by someone authorised to bind that business.

3. Your account

• Provide accurate information and keep it current — verification depends on it.
• You are responsible for activity under your account and for keeping credentials secure.
• One person, one account. Do not impersonate anyone or misrepresent a pet's ownership, health or lineage.
• Tell us promptly if you suspect unauthorised access.

4. How the three account types work

• Pet Owners may create pet profiles, use discovery and matching, arrange playdates, and pursue vaccination-verified breeding matches.
• Pet Enthusiasts may use community feeds, groups and events without a pet profile. Matching features require a verified pet.
• Pet Businesses may hold a verified listing, appear in local discovery, and post services and events. Listings are subject to the credential checks described in section 7.

5. Your content

You keep ownership of everything you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display your content solely to operate and promote the service, for as long as you keep it on the platform.

You confirm you have the rights to what you post, including any photograph containing another person or their animal.

6. What a verification badge means

This section limits what you may infer from a badge. Read it before relying on one.

• A badge evidences that we reviewed documents presented to us at a point in time and that they appeared consistent with the profile.
• A badge is not a warranty of an animal's health, temperament, behaviour, pedigree or fitness for breeding.
• A badge is not a guarantee about a person's character or conduct.
• Documents can be forged and checks can fail. Verification reduces risk; it does not remove it.
• We may withdraw a badge at any time, including automatically when a vaccination lapses.

You remain responsible for your own due diligence before meeting anyone or allowing contact between animals.

7. Breeding matches

Breeding features connect owners. They do not supervise, endorse or take part in any resulting arrangement.

• You are solely responsible for complying with all laws applying to animal breeding, sale and transport where you are.
• You are responsible for the welfare of the animals involved, before, during and after any arrangement.
• We require vaccination verification for breeding intent, but this is not a health screening, a genetic screening, or veterinary advice.
• Consult a qualified veterinarian before breeding. Nothing on the platform substitutes for professional veterinary judgement.
• Using the platform to facilitate unlawful breeding, puppy farming, or the sale of animals in breach of local law is prohibited and will result in removal.

8. Offline meetings and safety

MeetMyPets helps people find each other. What happens when you meet is outside our control.

• Meet in public places, tell someone where you are going, and trust your judgement.
• Introduce animals carefully. Even well-socialised animals can behave unpredictably with strangers.
• You accept the risks of meeting other users and of contact between animals, including injury to people or animals and damage to property.
• We do not conduct criminal background checks on users.
• Report unsafe behaviour or animal welfare concerns to us, and to the appropriate authorities where warranted.

9. Business listings

• Verification of a business confirms that credentials presented to us were checked. It is not an endorsement, recommendation, or assurance of service quality.
• Businesses are responsible for holding and maintaining all licences and registrations their services require.
• Any transaction between a user and a business is between those parties. We are not a party to it.
• Businesses must keep listing information accurate, and must not advertise services they are not qualified to provide.

10. Prohibited conduct

You must not, and must not permit anyone to:

• Post content depicting or promoting animal cruelty, neglect, or fighting.
• Offer animals for sale or transfer in breach of applicable law.
• Harass, threaten, stalk, or impersonate any person.
• Misrepresent a pet's health, vaccination status, age or lineage.
• Upload forged, altered or another person's documents.
• Scrape, reverse engineer, or attempt to extract other users' locations or personal data.
• Post unlawful, defamatory, obscene, or infringing content.
• Use the service for spam, fraud, or any unlawful purpose.

11. Moderation, takedown and grievances

We may remove content or suspend accounts that breach these terms, and we act on complaints in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

• Grievance Officer: Pranesh S
• Email: hello@meetmypets.app
• We acknowledge complaints within 48 hours and aim to resolve them within 15 days. If your content is removed or your account suspended, you may appeal by writing to the Grievance Officer within 30 days, and we will review the decision and respond with reasons.

12. Intellectual property

The MeetMyPets name, logo, software, design and content are owned by XLU Technologies Private Limited and protected by law. These terms grant you a limited, revocable, non-transferable licence to use the service for its intended purpose, and nothing more.

13. Third-party services

The service may link to or rely on third parties — app stores, maps, payment or verification providers. Their terms govern their services, and we are not responsible for them.

14. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that matches will be suitable, or that any user, pet or business is as described.

Nothing on the platform is veterinary, legal or professional advice.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, data or goodwill, arising from your use of the service — including anything that happens during or after an offline meeting or a breeding arrangement.

Our aggregate liability arising out of or relating to the service is limited to the greater of INR 10,000 or the total amount you paid us in the twelve months preceding the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

16. Indemnity

You agree to indemnify and hold harmless XLU Technologies Private Limited and its officers and employees against claims, losses and reasonable legal costs arising from your content, your use of the service, your breach of these terms, or your conduct towards another user or animal.

17. Suspension and termination

You may close your account at any time. We may suspend or terminate access where you breach these terms, where we are required to by law, or where continued access would put users or animals at risk. Sections that by their nature should survive termination — content licence for material you leave published, disclaimers, liability limits, indemnity and governing law — do survive.

18. Governing law and disputes

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction, subject to any mandatory rights you have as a consumer to bring proceedings where you live.

19. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email before they take effect. Continuing to use the service after that means you accept the updated terms.

20. Contact

XLU Technologies Private Limited, 2nd floor, 178, A, Ramachandra Rd, R.S. Puram, Coimbatore, Tamil Nadu, 641002, India. Email hello@meetmypets.app.